Privacy Policy

This Privacy Policy explains how the PerfectlyAI application (“PerfectlyAI”, “we”, “us”, or “our”) collects, uses, shares, and protects information about you when you install or use the app, connect knowledge sources, interact with our website, or contact us. By using PerfectlyAI you consent to the practices described below.

1. Information We Collect

We collect personal and technical information needed to operate the PerfectlyAI tutor securely and reliably:

• Account details such as name, email address, role, avatar, phone number, and time zone that you or your administrator provide.
• Practice content including prompts, conversation transcripts, recordings, and writing you submit for feedback.
• Usage and log data such as IP address, device identifiers, operating system, app version, diagnostic events, and crash reports collected automatically for security and performance monitoring.
• Support information contained in requests, feedback, or incident reports you send to us.

2. How We Use Information

We process the data above to:

• Authenticate users, maintain accounts, and deliver core PerfectlyAI features.
• Generate and route tutoring feedback based on your prompts, voice, and writing.
• Provide customer support and respond to inquiries.
• Detect, investigate, and prevent security incidents or misuse.
• Comply with legal obligations and enforce our Terms of Service.
• Improve and personalize PerfectlyAI, including developing new features and understanding usage trends.

3. Legal Bases for Processing

Depending on your region, we rely on one or more of these legal bases: performance of a contract (to provide the service you or your organization requested), legitimate interests (such as securing PerfectlyAI and improving it), compliance with legal obligations, and your consent for optional features or communications.

4. Sharing and Disclosure

We do not sell personal information. We share data only when necessary:

• Service providers: vetted partners that host infrastructure, deliver notifications, provide analytics, or offer support on our behalf under confidentiality obligations.
• Account administrators: authorized managers within your organization (if applicable) who control membership, exports, and retention settings.
• Legal and safety: authorities or third parties when required by law, court order, or to protect the safety, rights, or property of users or the public.

5. Data Retention

Account information is retained while your account remains active. Practice history and files are stored according to the retention rules defined in PerfectlyAI. Deleted items may remain in secure backups for a limited period to support disaster recovery.

6. Security

We use encryption in transit and at rest, role-based access, multi-factor authentication options, continuous monitoring, and regular security reviews. No system is completely secure; promptly notify us at security@perfectlyai.app if you suspect unauthorized access.

7. International Transfers

PerfectlyAI may process information in countries different from where you live. When data leaves its origin region we apply safeguards such as Standard Contractual Clauses and regional hosting choices.

8. Children's Privacy

PerfectlyAI is not intended for children under 16 or the age of digital consent in their locale. If we learn that a child has provided personal data, we will delete it promptly.

9. Your Rights and Choices

Subject to local laws, you may request access to, correction of, or deletion of personal data held about you. You may also object to or restrict certain processing. Submit requests to privacy@perfectlyai.app. Administrators can export data, adjust retention, or deactivate accounts through the app.

10. Updates to This Policy

We may update this Policy periodically. We will post changes here with a revised “Effective” date and, if the changes are significant, provide additional notice in-app or by email.

11. Contact Us

Questions or concerns about privacy? Email privacy@perfectlyai.app.